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Key Responsibilities
Service Quality Audit SOP Monitoring
Quality Audits: Regularly audit patient/customer interaction touchpoints, front-desk responses, appointment flows, and service delivery to ensure compliance with company SOPs.
Process Compliance: Ensure facility hygiene, safety protocols, operational checklists, and service quality benchmarks are consistently met across all shifts.
Staff Training: Conduct orientation and periodic training sessions for front-desk, customer care, and support staff on service etiquette, empathy, and grievance handling.
Customer Feedback Grievance Redressal
Feedback Collection: Administer post-service feedback collection (calls, digital forms, in-person interviews) and calculate Net Promoter Scores (NPS) or satisfaction metrics.
Grievance Resolution: Promptly address, investigate,



and resolve patient or client complaints, implementing corrective action plans to prevent escalation.
Reporting Analysis: Maintain quality audit logs and feedback data in MS Excel / CRM, preparing weekly/monthly quality analysis reports for management review.

Experience 0 - 1 Years Salary 2 Lac To 3 Lac P.A. Industry Manufacturing / Production / Quality Qualification Key Skills Quality Care Executive Patient Care Executive Quality Executive

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Quality Care Executive Nashik (India)
🏢 Impact Hr N Km Solutions
📍 India