We are looking for a proactive and customer-focused Relationship Executive to join our team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer inquiries while building solid relationships with customers and sellers.

The role involves providing customer support, resolving service-related issues, assisting users with our e-commerce platform, and identifying potential sellers to expand our platform's seller network.

Responsibilities:
Build and maintain solid relationships with sellers and customers to ensure smooth on-boarding and ongoing engagement.
Act as the primary contact for handling queries, issues, and feedback promptly and professionally.
Assist sellers with product listings, pricing, promotions, and operational support on the platform.
Support the acquisition and onboarding of new sellers by explaining platform benefits and ensuring compliance with company policies.
Coordinate with internal teams to resolve seller and customer concerns efficiently.




Monitor seller performance and satisfaction; recommend improvements where needed.
Conduct regular follow-ups to ensure retention and trust-based relationships.
Gather partner feedback to support platform improvements and business strategies.
Participate in sales campaigns and engagement activities to improve seller and customer involvement.
Prepare periodic reports on relationship activities, satisfaction levels, and issue resolutions.

Requirements:
Bachelor’s degree in Business, Marketing, or a related field.
Strong interpersonal and communication skills in English and Hindi.
Freshers can apply (Experience in e-commerce is a plus).
Ability to handle multiple accounts and deliver high standards of service.
Proficiency in MS Office tools, CRM software knowledge is a plus.

Job Types: Full time, Permanent, Fresher

Salary Budget: 10k - 15k

Job Location: Mavelikara, Alappuzha

📌 Relationship Executive Mavelikara
🏢 Levelx Micro
📍 Mavelikara