Job Summary

Join us in leading a high-performing technical service team while delivering exceptional customer support and driving operational excellence. In this role, you will take ownership of service operations, provide expert technical guidance, strengthen customer relationships, and identify opportunities to grow service offerings and revenue. You will play a key role in ensuring service quality, customer satisfaction, and continuous improvement across the region.

Requirements
Diploma/Degree in Electronics, Electrical, Biomedical Engineering or a related technical discipline.
Minimum 2 years of experience in Technical Services, Field Service, or Equipment Maintenance.
Strong technical troubleshooting and problem-solving capabilities.
Proven ability to build trusted customer relationships and deliver service excellence.
Leadership experience with the ability to coach, mentor, and develop service specialists.
Excellent communication, presentation, negotiation, and stakeholder management skills.
Proficiency in MS Office, Workday, and other relevant business applications.




Ability to work effectively in a fast-paced, matrix-driven setting.
Strong organizational, planning, and time management skills.

Responsibilities
Lead, motivate, and develop a team of Service Engineers, fostering a culture of collaboration, accountability, and continuous learning.
Act as the technical escalation point, ensuring timely resolution of customer issues and maintaining high service standards.
Build long-term partnerships with customers through regular engagement and proactive support.
Drive operational improvements, optimize service processes, and enhance team productivity.
Oversee training, performance management, and career development initiatives to build a high-performing team.
Promote company values while delivering measurable business impact through customer satisfaction, service quality, and revenue growth.
Collaborate across functions, vendors, and regional teams to provide creative solutions and ensure seamless service delivery.

📌 Senior Service Engineer Chandigarh (India)
🏢 Avantor
📍 India