Job Purpose

To coordinate and support export sales activities, manage international customer communication, process export orders, coordinate with internal departments, and ensure timely execution of export shipments while maintaining robust customer relationships.
Key ResponsibilitiesA. Export Sales Coordination
Coordinate with international customers regarding product inquiries, quotations, pricing, and orders.
Prepare and share quotations, proforma invoices (PI), and sales orders.
Follow up with customers for order confirmation and advance payments.
Maintain regular communication with existing overseas customers.
Support the export sales team in developing current business opportunities.
Maintain customer databases and update sales records.

B. Order Processing & Follow-up
Coordinate with the production and procurement departments for order status.
Follow up on pending orders and ensure timely execution.
Monitor order processing from confirmation to final dispatch.
Coordinate with the dispatch and logistics teams for shipment planning.
Update customers regarding production status and shipment schedules.

C. Export Documentation Coordination




Coordinate with the export documentation team for preparation of export documents.
Ensure timely availability of invoices, packing lists, shipping instructions, and other required documents.
Coordinate with freight forwarders and CHA for shipment-related requirements.
Maintain proper records of export orders and shipment documents.

D. Customer Relationship Management
Respond to customer emails and inquiries promptly.
Handle customer complaints and coordinate for timely resolution.
Take regular feedback from international customers.
Maintain skilled relationships with overseas clients.
Follow up with customers for repeat orders and pending payments.

E. MIS & Reporting
Prepare daily and weekly export sales reports.
Maintain order booking and sales tracking sheets.
Track pending orders, dispatched orders, and payment status.
Share regular updates with the Export Sales Manager.
Maintain accurate customer-wise and country-wise sales records.

Pay: ₹25,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Sales Coordinator Delhi (India)
🏢 Shitla Papers Private
📍 India