Key Responsibilities:
High performance delivery on all quality parameters.
Audit chats & calls on Product/process, Communication and soft skills parameters.
Conduct audits and feedback for the targeted population with the objective of improving scores ,driving integrity & proficiency.
Data analysis and creation of designated reports/presentations.
Participate in calibrations to ensure consistent scoring & feedback delivery approach.
Communicate to heighten awareness and focus on importance of positive customer experience.
Make recommendations and drive improvement.
Reduce the learning curve and help enhance the product/process knowledge of current team members.
Ensure that internal policies, procedures, and compliance regulations are being followed
Customer/client Interactions.
Leverage process knowledge to proactively identify areas of concern & highlight to the change Team.




Prepare TNA , publish and execute for 100% closure.

Desired Skills:
Banking Experience Preferred
Technical knowledge with Valuable English communication - sentence construction, grammar, punctuation etc.
Must have the ability to work under pressure.
Understanding of the Audit & Coaching process.
Ability to observe, analyze and give constructive feedback.
Presentation, Feedback & Coaching skills.
Hands on experience in MS-Office- preferably in MS-Excel and Power Point.
Interpersonal skills and Teamwork
Analytical / Quantitative skills
Data Handling / data interpretation
Process orientation & structured thinking.
Willingness to work in Night Shifts.

📌 Quality Evaluator Noida
🏢 Concentrix
📍 Noida