The Team: The TechOps team is responsible for providing high-quality Technical Support across a wide suite of products within FRA DVI business segment. The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided with a high-quality service and maintain client satisfaction. The team is responsible for owning and maintaining our cloud hosted apps.
The Impact: The role is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical services/applications.
What's in it for you: The role provides for successful candidates to have:
Chance to interact and engage with senior technology and operations users
Work on latest in technology like AWS, Terraform, Splunk, Grafana etc.
Work in an setting which allows for complete ownership and scalability
Responsibilities
The person would require delivering all aspects of production support for various applications along with some of 3rd party vendor products including incident resolution or proactive mitigation, change problem management; would ensure compliance to all agreed SLAs and requirements
managing and maintaining cloud infrastructure
performing a variety of tasks including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarizing and communicating progress and status
mentoring and developing junior members of the team
ability to act as SME and ability to independently handle client issues and incident escalations
What We're Looking For
What We're Looking For: someone with 7+ years of Application Support/TechOps experience having below skills:
AWS
Containerization
CI/CD
GitHub/Gitlab
Cloud networking
Oracle
PL/SQL
Linux/Unix Shell Scripting
Python