Role & responsibilities:
Assist the Client Services Associates or Managers with daily tasks including but not limited to.
Assist with calling candidates currently going through onboarding to give background check updates.
Assist with phone screening, prepping, and coaching of candidates.
Assist with debriefing candidates at the conclusion of their interview.
Assist with calendar scheduling.
Help with all other miscellaneous tasks that the Client Services team may need help with Spotlight calls.
Prepping candidates for their interview.
Updating SharePoint sheets. (LEOFORCE/SPECTRANET).
Updating internal systems.
Manage and run training accounts.
Working directly with the MSP team as the main point of contact.
Coordination between the MSP team and recruitment.
Ensure SLAs are met for their client portfolio.
What we're looking for:
Minimum 1 year of experience in dealing with International clients/customers
Must be comfortable spending 75% of time on the phone
Excellent communication and interpersonal skills
Adaptable & Aggressive
Excellent communication skills (Spoken and Written)
Work independently with little supervision in a quick-paced agency environment
Have a knack for learning and staying up to date with recent technologies
Professional, Adaptable and Resilient - able to take no for an answer yet still apply 100% effort throughout the workday
Goal oriented; have a burning desire to be successful
Advanced computer skills especially Microsoft Word, Microsoft PowerPoint, Outlook
Highly motivated individual able to grasp complex technologies, tools or knowledge and learn quickly
Must have a demonstrated ability to work within tight deadlines
Willing to work in night shifts