Job Summary:

We are looking for a well-presented and customer-oriented Front Office Executive to manage guest interactions, handle check-in/check-out procedures, and ensure a smooth and pleasant guest experience.

Key Responsibilities:
Welcome guests and handle guest check-in and check-out procedures.
Manage room reservations, bookings, and cancellations.
Handle guest queries, requests, and complaints professionally.
Maintain accurate guest records and front office documentation.
Coordinate with housekeeping, F&B;, and other departments.
Handle billing, cash, and payment transactions.
Maintain proper communication and ensure guest satisfaction.
Prepare daily reports and maintain front office records.

Requirements:
0–3 years of experience in Front Office or Hotel Operations.
Valuable communication and interpersonal skills.
Knowledge of hotel PMS software; WinCloud knowledge will be an advantage.
Basic computer knowledge and billing skills.
Qualified appearance and a guest-friendly attitude.
Willingness to work in rotational shifts, including night shifts.

Perks:
Food Allowance
Accommodation Facility

Pay: ₹13,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Front Office Assistant Kochi
🏢 ARAFA INDUSTRIES
📍 Kochi