Experience: 8+ years

Location: Pune

You are responsible for
Technical Service Manager is the primary contact for the customer regarding technology and cloud service delivery discussions.
Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point.
Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
Ownership & detailed understanding of the customer landscape & understand interdependencies between systems
Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.
Analyze customer technical requirements and organize / co-ordinate experts from GCO Delivery team and drive those topics to resolution to the satisfaction of the customer.
Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture,



Technical Managed services, security, and integration.
Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.

EDUCATION AND QUALIFICATIONS
8+ years of related qualified experience
Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
Qualified Certification of SAP BASIS, Exposure to Project Management tasks including PMP and ITIL certification.
Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
Capacity to continuously acquire new knowledge in an independent and proactive way.
Positive analytical and solution-oriented thinking
Very good communication and networking skills
Experience of safeguarding customer relationship.
Strong customer service focus
Very good English language skill.

📌 1052 Sap Basis Consultant India Pune
🏢 Intelli Owl
📍 Pune