CRE – Customer Relationship ExecutiveJob Roles & Responsibilities

Job Title: Customer Relationship Executive (CRE)Department: Sales / Customer Relationship ManagementIndustry: Automobile / Two-Wheeler / Four-Wheeler DealershipQualification: Any Degree / DiplomaExperience: 0–3 YearsWork Location: Bangalore
Key Roles & Responsibilities
Customer Relationship Management
Handle customer enquiries through phone calls, walk-ins and online channels.
Maintain positive relationships with existing and prospective customers.
Understand customer requirements and provide appropriate information.
Ensure a high level of customer satisfaction.
Customer Follow-Up
Make follow-up calls to customers regarding vehicle enquiries.
Follow up with customers for test drives, bookings and vehicle deliveries.
Contact existing customers for service reminders.
Follow up on pending customer queries and complaints.
Sales Support
Coordinate with the sales team to generate leads.
Explain vehicle features, offers, finance options and promotional schemes.
Schedule customer appointments and test drives.
Support the sales team in achieving monthly targets.
Service Coordination
Remind customers about periodic vehicle servicing.




Coordinate with the service department for customer appointments.
Collect customer feedback after service completion.
Resolve customer concerns by coordinating with the concerned department.
Customer Feedback & Satisfaction
Collect customer feedback and maintain records.
Handle customer complaints professionally.
Ensure timely resolution of customer issues.
Maintain customer satisfaction and improve customer retention.
MIS & Reporting
Maintain daily call reports and customer databases.
Update lead status and follow-up details in CRM software.
Prepare daily, weekly and monthly performance reports.
Track enquiries, conversions, follow-ups and customer complaints.
Required Skills
Positive communication skills.
Positive telephone handling and convincing skills.
Basic knowledge of MS Excel and MS Office.
Customer-handling and problem-solving abilities.
Positive attitude and willingness to learn.
Ability to work with targets and deadlines.
Knowledge of automobile products is an added advantage.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Relationship Executive Cre Bengaluru
🏢 Dakshin Honda
📍 Bengaluru