Company Description The organization combines deep expertise in the digital space with strong experience in the hotel industry to support clients in strengthening their market presence.

Role Description This is a full time, in office Hotel Receptionist role based in Mumbai. The Hotel Receptionist will welcome guests, manage check-in and check-out procedures, and provide explicit information about hotel services, facilities, and local attractions. The role involves handling room reservations, updating booking systems, and maintaining accurate guest records. Daily responsibilities include managing phone calls and emails, responding to guest inquiries and complaints in a professional manner, and coordinating with housekeeping and other departments to ensure smooth operations. The Hotel Receptionist will also process payments, prepare basic reports, and uphold high standards of guest service and hospitality.

Qualifications

Fresher also welcome




Strong Communication and Phone Etiquette skills for handling guest inquiries and coordinating with internal teams.
Interpersonal Skills to interact professionally with diverse guests and maintain a welcoming front desk setting.
Receptionist Duties and Reservations experience, including check-in/check-out procedures, booking management, and guest record maintenance.
Ability to use hotel reservation software and basic computer applications (email, spreadsheets, property management systems).
Previous experience in front office or customer service roles within hospitality is preferred.
Attention to detail, problem-solving abilities, and reliability in managing cash and guest information.
Flexibility to work shifts, weekends, and holidays as required by hotel operations.
High school diploma or equivalent; additional hospitality or front office training is an advantage.

📌 Hotel Receptionist Mumbai
🏢 Hotel mumbai
📍 Mumbai