Company descriptionLemu is a platform for running customer conversations with AI agents across voice, WhatsApp and email. Teams describe the job in plain words, and Lemu Copilot builds the agent, the audience and the journey. They review it and approve before anything is sent.

Lemu agents understand context, remember past conversations, take action and follow up as needed. The platform includes voice agents in 40+ languages including Hindi, WhatsApp templates and a shared inbox, live customer segments, and journeys that move people across channels while respecting consent and frequency limits. Businesses use Lemu for sales calls, customer support, reminders, order confirmations, payment follow-ups and cart recovery, with human-like conversations that save time and improve the customer experience.

Role descriptionAs a Platform Specialist at Lemu, you will work on-site in Gurugram in a full-time role. You will be the in-house expert on the Lemu platform, building voice agents, WhatsApp templates, customer segments and journeys, and helping clients get the most out of them.

Your day-to-day responsibilities will include:
Setting up, testing and improving agents and conversation flows
Creating message templates and segments, and combining them into journeys across voice, WhatsApp and email




Running live product demos for prospects and customers
Supporting customer onboarding and training, and writing down best practices
Troubleshooting platform issues and analyzing performance metrics to improve results
Working with product and engineering teams, and passing on transparent customer feedback to improve the platform

Qualifications
Robust analytical skills to read performance data, improve agents and journeys, and solve platform issues
Excellent communication skills in English and Hindi, with the confidence to run live demos and guide customers through setup
Hands-on experience with automation, CRM, marketing or WhatsApp tools, or workflow builders
Comfort with basic scripting or APIs (webhooks, JSON) to configure and connect tools
Ability to turn business needs into clear, reliable agent workflows
Project management skills to handle several client setups at once and meet deadlines
Bachelor’s degree in Computer Science, Engineering, IT or a related field, or equivalent practical experience
Familiarity with AI, conversational interfaces or SaaS platforms is a plus
Ability to work independently, pay attention to detail, and adapt in a quick-paced, changing environment

📌 Platform Specialist Gurugram
🏢 Lemu AI
📍 Gurugram