We have an urgent opening for Team Leader Customer Service with a reputed BPO/ITES organization.
Position: Team Leader – Customer Service
Process: Front Office – Voice / Webchat / Chat
Department: Operations / Customer Support
Key Responsibilities:
Lead, motivate and manage a team of customer service associates.
Monitor team performance and ensure SLA and quality targets.
Coach team members and provide regular feedback.
Handle customer escalations and drive process improvements.
Control attrition and ensure process compliance.
Required Skills:
Prior experience in team handling within a customer service process.
Positive communication and people-management skills.
Experience in Voice, Webchat or Chat operations.
Knowledge of SLA, quality metrics and escalation management.
Interested candidates can share their updated resumes along with their current CTC, expected CTC, notice period and total experience.