We are seeking a Customer Relations Officerto act as the key liaison between customers and internal teams from booking to handover. Ensure a smooth, transparent, and positive customer experience throughout the project lifecycle.

Experience: 5 years in customer service in real estate/construction field

Qualification: Graduate, MBA preferred

Key Responsibilities:
Greet clients post-booking, explain payment plans, construction stages, and documentation requirements
Coordinate with legal and sales teams for timely execution of sale agreements, registration, and loan documentation
Track and follow up on instalment payments as per construction milestones; send reminders and share receipts
Share regular construction updates, site photos, and progress reports with clients
Maintain accurate customer profiles, interaction logs, and complaint status in CRM/excel and escalate when needed
Coordinate client site visits and final inspections before handover
Manage final settlement, key handover,



documentation, and welcome kit; collect feedback and satisfaction report
Handle defect liability period queries and coordinate with maintenance team for resolution
CRM activities related to existing customers (testimonials, customer birthday tracking etc)

Requirements:
Excellent verbal and written communication skills in English and Malayalam
Solid problem-solving and customer handling ability
Proficient in MS Office, CRM tools, and basic documentation.
Basic understanding of RERA, property registration and construction processes preferred
Ability to multitask and handle pressure during peak possession periods

Location: Trivandrum

Working Hours: 9:30 AM – 6:30 PM, Monday to Saturday

Salary: As per industry standards

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Relations Officer Thiruvananthapuram
🏢 PRS Homes (P
📍 Thiruvananthapuram