Key Responsibilities 1.Making outbound calls to potential or existing customers to promote products/services 2.Handling inbound calls and responding to customer inquiries 3.Explaining product features, advantages, and pricing clearly 4.Closing sales and achieving daily/weekly/monthly targets 5.Maintaining customer records and updating databases/CRM systems 6.Following up with leads and existing customers 7.Handling objections and complaints professionally 8.Building long-term customer relationships
Skills Required 1. Strong communication and persuasion skills 2. Valuable listening ability 3. Basic computer/CRM knowledge 4. Confidence and patience 5. Sales and negotiation skills
Qualifications 1. Usually a high school diploma or bachelor’s degree 2. Prior experience in sales or customer service is often preferred
Work Workplace Typically works in a call center or office setting May involve targets and performance-based incentives