About Technomine : Responsibilities :
Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency.
Co-ordinate the activities of the Customer Service team; provide support and advice to team members.
Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers.
Evaluate customer feedback and identify ways to maximise customer satisfaction.
Ensure that standard operating procedures are documented and maintained. Produce written reports when required to do so.
Be a first point of contact to handle and resolve Customer Reservations, handling after sales enquirers, bookings, documentation, complaints handling, etc.
Delight the customers with prompt suggestions of ideas and solutions to their problems and ensure that customers are satisfied with your resolution.
Document common customer queries and integrate into our Frequently Asked Questions module
Maintain a deep understanding of our product, service and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific needs.

Work Details
Technomine Travel Solutions.





ADMIN EXECUTIVE - TRAVEL & TOURS
Tour loading
System updates
Ticketing (sending final documentation to suppliers and customers)
Sending rooming lists
E ticket checking
Other ad hoc duties as required by other departments from time to time

Basic Qualifications :
Should have positive knowledge of Travel Industry (International Destinations)
3+ years' experience in Travel domain.
Fluency in English (oral and written communication skills)

SHIFT TIMINGS

( Night Shift Adaptable 9 PM to 6 AM/ 5AM to 2PM ) (Versatile 9 Hour shift (in between 7 AM to 12 AM))

REQUIREMENT

Ready to work in different timings considering it as his responsibility. Should be able to deal with clients, team members, be a part of client team meetings, training given by the client and also assist team members in different processes.

Pay: ₹19,296.00 - ₹35,000.00 per month

Benefits :
Food provided
Leave encashment
Paid sick time
Paid time off
Provident Fund

Application Question(s):
We must fill this position urgently. Can you start immediately?

Language :
English (required)

Work Location: In person

📌 Travel Admin Executive Navrangpur (India)
🏢 Technomine BPO Private
📍 India