Job description: FEMALE CANDIDATE & FROM WESTERN LINE
Job Description: The CRM Executive will play a crucial role in managing customer relationships
within the hair and beauty industry. Responsibilities include handling and monitoring inbound and
outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction. The
role requires a deep understanding of customer needs and the ability to provide personalized
solutions.
Key Responsibilities:
Manage and monitor incoming and outgoing calls to ensure customer satisfaction.
Resolve customer inquiries efficiently and professionally.
Maintain accurate records of customer interactions and transactions.
Work closely with other teams to ensure customer issues are resolved.
Provide feedback and suggestions to improve customer service processes.
Required Skills :
Fluent in English with excellent communication skills.
Strong convincing and negotiation skills over the phone.
Pleasant and qualified phone demeanor.
Proficiency in using CRM software and tools.
Basic skills in Google Sheets or Excel.
Ability to multitask and manage time effectively.
Strong problem-solving skills.
Preferred Experience: extensions will be given preference.
Work Experience: Minimum of 2 years in a similar customer service or CRM role.
Technology Proficiency: Familiarity with CRM software will increase the chances of selection.
Work Schedule:
Full time position. - Monday off, working on Sundays. - Typical working hours: 11 AM to 8 PM or 10 AM to 7 PM