Role Summary : As a Customer Support Executive , you will be the first point of contact for our customers. Your role will be to provide fast, efficient, and empathetic support , build trust with customers, resolve inquiries, and ensure a positive brand experience for all Surul Chettinad Ayurvedic users.

Key Responsibilities : Customer Interactions
Provide accurate product information (ingredients, usage, perks, etc.).
Address customer concerns, complaints, and refund/exchange requests.

Communication & Follow-Up
Track and follow up on customer requests until full resolution.
Communicate updates and confirmations, ensuring clarity and satisfaction.
Maintain empathy, patience, and professionalism in all interactions.

Documentation & Tracking
Update and maintain customer data and communication logs.
Tag and categorize common customer issues to help identify trends.
Use the company’s CRM/support system to log tickets and responses accurately.

Order & Delivery Support
Assist customers with order status, delivery tracking, and return/refund procedures.
Coordinate information with packaging and shipping teams to resolve delivery issues.

Collaboration with Internal Teams
Work closely with the Packaging Team to prevent shipment mistakes.




Support the Operations Manager by reporting customer insights and recurring issues.
Provide feedback to Marketing/Production about customer preferences and suggestions.

Quality & Improvement
Meet assigned KPIs (response time, resolution rate, customer satisfaction ratings).
Suggest process improvements based on customer feedback.

Desired Skills & Traits - Essential Skills
Excellent communication skills in English and Tamil (written and spoken).
Robust customer relations and problem-solving abilities.
Basic computer proficiency (WhatsApp, Gmail, Excel/Sheets, CRM tools).

Personal Traits
Patient, empathetic, and customer-oriented.
Detail-oriented with valuable multitasking ability.
Able to handle sensitive or irate customers professionally.
Team player with a proactive mindset.

Nice to Have
Experience in e-commerce support or Ayurvedic product support .
Familiarity with Shopify customer flows or order management systems.

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits :
Health insurance
Leave encashment

Education :
Bachelor's (required)

Experience :
Customer support: 1 year (required)

Work Location: In person

📌 Customer Support Female Anand Puri Colony
🏢 SURUL CHETTINAD AYURVEDIC
📍 Anand Puri Colony