Order Processing & Documentation
Receive orders from sales team / dealers
Verify rates, scheme, discounts
Enter orders in ERP / Excel
Coordinate with dispatch team
Send order confirmation to customer
2 Dealer & Distributor Support
Handle daily calls from dealers
Share:
Price lists
Scheme updates
Stock availability
Dispatch status
Resolve small operational issues
This reduces pressure on your Sales Head.
3 Dispatch Coordination
Coordinate with production & logistics
Track pending dispatches
Share LR details with customers
Maintain dispatch tracker sheet
4 Payment & Outstanding Follow-Up
Maintain customer-wise ledger
Track overdue payments
Send reminder messages
Escalate reliable cases to Sales Head
6 Sales Team Support
Prepare quotations as per approved rate
Prepare comparison sheets
Arrange samples
Maintain visit reports
Schedule meetings for Sales Head