Key Responsibilities
Provide accurate information about products, services, and processes.
Resolve customer complaints and escalate complex issues when required.
Maintain proper records of customer interactions and follow-ups.
Coordinate with internal teams to resolve customer concerns.
Ensure timely response and resolution to maintain customer satisfaction.
Follow company policies and support procedures while assisting customers.
Required Skills :
Positive verbal and written communication skills.
Strong problem-solving ability.
Basic computer knowledge and familiarity with CRM tools.
Ability to handle multiple tasks and prioritize effectively.
Patience and a customer-first attitude.
Job Types : Full time, Permanent, Fresher
Pay: ₹16,000.00 - ₹20,000.00 per month
Advantages :
Life insurance
Paid time off
Provident Fund