Key Responsibilities
Data Management & Analysis : Update and maintain accurate records of customer interactions, purchases, and preferences in the CRM system (e.g., Salesforce, Zoho, HubSpot).
Technical Sales Support : Utilize in-depth product knowledge of cutting tools to provide technical support, suggest appropriate tools for specific materials, and assist with product demonstrations.
Lead Generation & Nurturing : Use CRM data to identify recent leads and opportunities for upselling and cross-selling.
Order Coordination : Liaise between sales, inventory, and supply chain teams to update clients on delivery timelines and stock availability.
Query Resolution : Efficiently resolve customer complaints and issues, ensuring high levels of client satisfaction.
Reporting : Generate daily, weekly,



or monthly reports on lead conversion, sales pipelines, and customer feedback. Expertia AI +3
Education : Bachelor’s degree in Mechanical Engineering, Business Administration, or a related field.
CRM Proficiency : Experience using CRM platforms such as HubSpot, Salesforce, or Zoho.
Communication Skills : Excellent interpersonal and communication skills to interact with clients and internal cross-functional teams.

Job Types : Full time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Perks :
Health insurance

Work Location: In person

📌 Customer Relationship Manager Aurangabad
🏢 TOOLVISOR
📍 Aurangabad