Company Name : Cellarstone India Private Limited Job Role : Customer Support Executive - L1 Support Experience : 2+ Years Shift : Rotational Shifts Location : Chennai - Hybrid
Responsibilities :
Perform basic investigation and validation using SQL and Excel to resolve customer issues.
Respond to customer issues within defined SLAs and provide accurate solutions.
Log, track, and update tickets using the support/ticketing system.
Escalate unresolved or complex issues to L2/L3 teams as per process.
Maintain explicit documentation of issues, resolutions, and follow-ups.
Coordinate with internal teams for timely issue resolution.
Ensure a professional and customer-focused support experience at all times.
Required Skills & Qualifications :
2+ years of experience in Customer Support / L1 Support role.
Valuable verbal and written communication skills .
Good working knowledge of SQL and MS Excel. :
Willingness to work in rotational shifts .
Technical troubleshooting skills.
Experience with ticketing tools is an added advantage.
Preferred Skills :
Experience in IT / Software support environment.
Ability to analyze data and identify issues efficiently.
Robust problem-solving skills and attention to detail.
Team player with a positive attitude.
Job Types : Full time, Permanent
Pay: ₹20,000.00 - ₹50,000.00 per month
Benefits :
Adaptable schedule
Health insurance
Paid sick time
Paid time off
Provident Fund
Work from home
Work Location: Hybrid remote in Ambattur, Chennai, Tamil Nadu
📌 Customer Support Executive Ambattur
🏢 CellarStone India Private
📍 Ambattur
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