Job Description (JD): Teleperformance - Domestic BPO Profile

Company : Teleperfrmance Process : Domestic Voice / Non-Voice (As per requirement) Location : Kolkata Shift : Day Shift (Domestic) Employment Type : Full-Time

Role Overview

Teleperformance is hiring Customer Support Executives for its Domestic BPO process. The role involves handling customer interactions for Indian clients, resolving queries, providing product/service information, and ensuring high levels of customer satisfaction.

Key Responsibilities
Handle inbound and/or outbound customer calls for domestic clients
Resolve customer queries, complaints, and requests in a professional manner
Provide accurate information about products, services, or processes
Maintain call quality and follow company-defined communication standards
Update customer details and interaction notes in CRM systems
Meet individual and team performance targets (quality, productivity, compliance)
Escalate complex issues to the appropriate department when required





Eligibility Criteria
Minimum qualification: 10+2 / Graduate / Undergraduate
Good communication skills in Hindi and/or English (regional language may be required)
Basic computer knowledge
Ability to work in a rapid-paced workplace

Skills Required :
Clear and confident verbal communication
Active listening and problem-solving skills
Customer-focused approach
Basic typing and system navigation skills
Team player with a positive attitude

Salary & Benefits
Competitive salary as per industry standards
Performance-based incentives
Paid training
PF, ESI, and other statutory benefits
Growth opportunities opportunities within Teleperfrmance

Job Types : Full-time, Permanent, Fresher

Pay: ₹160,000.00 - ₹180,000.00 per year

Benefits :
Health insurance
Provident Fund

Work Location: In person

📌 Customer Care Executive Kolkata (India)
🏢 MDG Star Overseas
📍 India