Customer Support Executive

Location : Nagpur, Maharashtra

Job Type : Full time Experience : 2+ Years Salary : ₹3,00,000 per annum (Fixed)

Job Summary

Key Responsibilities
Manage and track tickets using Zoho Desk or similar tools.
Resolve customer issues within defined TAT and escalate when required.
Coordinate with internal teams for timely resolutions.
Maintain accurate customer records and follow support SOPs.
Deliver a high-quality customer experience.

Requirements :
Graduate in any discipline.
2+ years of experience in Customer Support/Customer Service.
Excellent communication skills in English and Hindi (regional language is a plus).
Experience with Zoho Desk or similar ticketing software.
Robust problem-solving and multitasking abilities.

KPIs : Ticket Resolution, First Response Time (FRT), CSAT, Ticket Closure Rate, and Quality of Customer Communication.

Pay: ₹11,000.00 - ₹23,000.00 per month

Advantages :
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Support Executive Cse Nagpur
🏢 Hoora Technologies
📍 Nagpur