Key Responsibilities
Customer Interaction :
Provide accurate, valid, and complete information about products and services.
Issue Resolution :
Identify and assess customers' needs to ensure satisfaction.
Resolve product or service issues by clarifying complaints, determining the cause of the problem, and offering solutions.
Follow up to ensure resolution.
Customer Retention :
Build sustainable relationships and trust with customers through open and interactive communication.
Upsell or cross-sell products and services as appropriate.