Job Title : Service Desk Executive

Location : Surat

Job Summary : We are looking for a Service Desk Executive to handle incoming support requests and ensure they are properly recorded and assigned for resolution. This role is important for maintaining smooth communication between clients and the internal team.

Key Responsibilities :
Handle incoming support calls and understand the issue
Create and log tickets on the company portal with accurate details
Assign tickets to the relevant team
Follow up on pending tickets to ensure closure
Keep proper records of all requests and updates
Communicate clearly with clients regarding their requests

Requirements :
Valuable communication skills
Basic computer knowledge
Attention to detail
Ability to manage multiple requests

Preferred :
Any graduate
Prior experience in support/customer handling is a plus

Job Types : Full time, Permanent

Pay: Up to ₹12,000.00 per month

Advantages :
Paid sick time
Paid time off
Provident Fund

Location :
Surat, Gujarat (Surat) (required)

Work Location: In person

📌 Service Desk Executive Surat
🏢 amity infosoft pvt.ltd
📍 Surat