Key Responsibilities :
Handle customer calls and address service-related queries efficiently.
Document all interactions in the support system with clarity and accuracy.
Escalate unresolved issues to the appropriate internal teams and follow up for timely resolution.
Maintain a polite, professional, and empathetic tone in all customer interactions.
Provide feedback and suggestions to improve the support process and customer experience.
Requirements :
Excellent verbal communication skills :
Solid interpersonal and listening skills with a customer-centric attitude.
Ability to handle difficult conversations with patience and empathy.
Basic computer knowledge
Prior experience in a call center or customer service role is an advantage
Job Types : Full time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Perks :
Food provided
Health insurance
Leave encashment
Life insurance
Provident Fund
Experience :
Customer support: 2 years (preferred)