Key Responsibilities :
Make outbound calls to potential and existing customers.
Explain products/services clearly and convincingly.
Handle inbound customer queries and provide accurate information.
Maintain records of calls, customer details, and feedback.
Follow up with customers for closures and confirmations.
Achieve daily/weekly/monthly call targets.
Work closely with the sales/support team for smooth coordination.
Maintain a positive and skilled attitude on calls.
Requirements :
Minimum 12th pass / Graduate preferred.
Valuable verbal communication skills in Hindi & English .
Basic computer knowledge (Excel, typing, CRM usage preferred).
Ability to handle pressure and meet targets.
Prior telecalling or customer service experience is a plus.
Key Skills :
Communication & Listening Skills
Persuasion & Negotiation
Customer Handling
Time Management
Problem-Solving