Job Description

Support Task ListTask Scope

Administration
User and password control
Check and maintain access control
Routine connection tests

Change & Configuration ManagementNetworking configuration
Port configurations
IP configuration
VLAN configuration
VPN (as applicable)
Multicast (as applicable)
MPLS (as applicable)
DHCP/PPP/ Firewall/ NAT

Advanced Configuration (as applicable)
Logical Router / Instance
Routing Table
HSRP
QoS / ToS
Load Balancing - Round robin, Least connections, Least response, etc.
Content Switching - URL based or Rule based
Compression enabling - Basic or App Xtreme
TCP Offloading for Web protocols
Server Offloading
Security Profile Configuration
SSL VPN’s - Configuration of licenses

Incident/Fault Management
Response to alerts generated by systems or problems reported by customer
Troubleshooting, root cause analysis and identification of problem areas
Escalation of hardware problems to the hardware vendor/Customer
Resolution of problems through configuration changes/ re-installations / replacements

Hardware Support




Monitor basic hardware and VPN resources through the tool
Escalate hardware failures to hardware OEM vendors / Customer
Assist the hardware vendor to identify the problem area

Performance Management
Monitor performance parameters (details of monitored parameters available in the Infrastructure Monitor spec sheet)
Respond to performance degradation
Conduct troubleshooting, root cause analysis and identify the bottlenecks
Suggest de-bottlenecking solutions.

Operations Support
Taking configuration backups
Cleaning of system log
Restoration of configuration when required
Trouble ticket logging, update and closure

Other tasks
Upgrades and Updates of devices
Network-related issues
Quarterly audit of Firewall rules and remediation
Quarterly review of configurations of Network / Security devices.
Hardening of Network / Security devices.
Remediation of VA assessment of Network devices
Monitoring antivirus, network and security devices.
AV Policy / Force Point Proxy Configuration.
Managing DNS, NTP

📌 Technical Consultant It Infra Services Mumbai
🏢 Value Point Systems
📍 Mumbai