Job Summary
Agents will need to reply to customer questions, research account activity and notes,

troubleshoot any issues, provide supporting help documentation, and any number of other

tasks. This means they will need the ability to work through several problems simultaneously

to be effective.
Responding efficiently and accurately to customer, explaining possible solutions, and

ensuring that clients feel support end and valued

Roles and Responsibilities
Resolve the customer concern to be in line with standards defined basis client policies and

guidelines.
Make decisions according to the defined Policies and Procedures with Highlevel of

accuracy
Responsible to deliver high quality and productivity results that meet the identified targets.
Strong ability to multitask and take rapid decisions independently
Maintains composure and patience with customers
Energetic, friendly and approachable individuals who that understand the importance of

excellent customer service
Correctly follow Flows and implement different quality standards/definition documents




Be responsible to deliver a high quality, customer
driven, support service resolving

customer inquires at the first point of call wherever possible.
Demonstrates confidence and willingness to resolve customer requests or queries.
Maintain and improve Customer Satisfaction by delivering against those initiatives that

have been identified as crucially significant during each and every customer support

engagement
Ability to assess customer sentiment at all stages during the communication, to take the

lead in escalating an issue on behalf of the customer and to arrange for a supervisor to

mediate in the interaction if deemed necessary by you or if requested by the customer.
Can interact effectively with the personnel, tools & resources in the Customer/technical

Services team to help resolve customer issues (escalation points, knowledge base tools,

Pay: ₹14,500.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive Cse Thane
🏢 The Recruit HR Services
📍 Thane