Job Description - Customer service (inbound process)

About Etech

Etech is a leading provider of customer engagement solutions and services utilizing inbound and outbound voice as well as web chat. For over a decade, we have been helping companies cost effectively acquire current customers and maximize profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 3,000 team members operating in 8 Global Centers (5 in the US, 2 in India, and 1 in Jamaica)

Department: Operations

Reports To: Sales Coach

Summary: Online Chat Representative Agents solicit orders for products or services over the internet by performing the following duties.

Essential Responsibilities:
Take and engage chats & inbound calls to prospective customers in designated market area to qualify leads and explain type of service or product offered.
Respond to multiple inbound chats & calls; gather and verify required information as appropriate.
Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and recent or upgraded products.
Quote prices and encourages customers to buy.




Secures and places orders with others for filling and arranges delivery date.
Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
Be flexible in an environment by championing and embracing change.

We expect you to:
Be Flexible in working hours which is a must.
Excellent oral and written communication skills;
An unerring attention to detail;
Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.

Qualification Required: Minimum 12th Standard Any Stream / Any Stream Graduate / Post Graduate with 18 year’s age along with Excellent Oral & Written Communication skills in English can apply. Fresher & Experienced both profiles work

Pay: Up to ₹25,000.00 per month

Benefits :
Versatile schedule
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Service Representative Ahmedabad
🏢 Etech Global Services
📍 Ahmedabad