CUSTOMER CARE - INBOUND VOICE PROCESS

Process Type : Inbound Customer Support

Work Schedule :
Working Days: 6 days a week
Weekly Off: 1 rotational off

Eligibility Criteria:
Graduates only

Roles & Responsibilities:
Handle inbound customer calls in a professional and courteous manner.
Address customer queries, concerns, complaints, and service requests efficiently.
Provide accurate information about products/services and resolve issues on the first call whenever possible.
Ensure a high level of customer satisfaction through effective communication and problem-solving.
Document all customer interactions and resolutions accurately in the system.
Escalate unresolved or complex issues to the appropriate department as per process guidelines.
Meet daily and weekly performance targets,



including quality and productivity standards.
Follow company policies, procedures, and compliance requirements at all times.

Skills Required:
Good verbal communication and interpersonal skills
Robust customer service orientation
Basic computer knowledge and typing skills
Ability to multitask and work in a quick-paced workplace
Willingness to work in rotational shifts (if applicable)

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits :
Provident Fund

Education :
Bachelor's (required)

Location :
Bhopal, Madhya Pradesh (required)

Work Location: In person

📌 Customer Care Executive Cce Bhopal
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