At SK, we provide prospects to deserving talent in multiple areas of expertise. We as a team are committed to overall growth of the individual alongwith the organization by delivering unmatched customer experience.

Job Description : As a Helpdesk Coordinator you will be required to work with both the customer and internal stakeholders. You will be responsible for operating service ticketing tool, managing assets, coordinating and following up on issues reported by the customers.

Roles & Responsibilities
Act as first point of contact for logging IT related issues
Logging reported issues in ticketing tool and assigning respective engineers
Coordinating with pan India desktop support team




Tracking and managing inventory using asset management software
Follow up with users, vendors and support team to ensure timely issue resolution
Escalating unresolved tickets with respective team per SLA / escalation matrix
Generate periodic MIS reports

Requirement
Positive communication skills in English and Hindi
Understanding of end user challenge to classify the issue reported correctly
Knowledge and understanding of ticketing tool and support ticket lifecycle
Fair knowledge of Microsoft Office technologies including Word and Excel

📌 Helpdesk Coordinator Mumbai
🏢 SK International
📍 Mumbai