We are a premium hotel/resort property committed to delivering exceptional guest experiences through service excellence. We are looking for an experienced Training Manager to lead learning and development initiatives that enhance service standards, operational efficiency, and employee performance across departments.

Key Responsibilities
Identify training needs for hotel and resort staff across departments (Front Office, F&B;, Housekeeping, Engineering, Spa, Sales)
Design and implement induction, service excellence, and behavioral training programs
Conduct soft skills, guest handling, grooming, SOP, and compliance training
Develop training calendars, modules, SOP manuals, and e-learning content
Ensure brand standards and service quality training are consistently followed
Evaluate training effectiveness through audits, feedback, and performance metrics
Coordinate with HODs to align training programs with operational goals
Manage training records, certifications,



and compliance requirements
Support leadership development and succession planning initiatives

Required Skills & Qualifications
Proven experience as a Training Manager or L&D; Manager in a hotel or resort
Solid knowledge of hospitality service standards and guest experience management
Excellent presentation, facilitation, and interpersonal skills
Experience in conducting classroom and on-the-job training
Ability to motivate teams and drive service culture excellence

Educational Qualifications
Bachelor’s degree in Hotel Management or Hospitality Administration
Certification in Training & Development or Hospitality Training (preferred)

Job Types : Full time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages :
Provident Fund

Work Location: In person

📌 Resort Training Coordinator Lonavla (India)
🏢 Sagar Fabrics
📍 India