Objectives of this role
Serve as an intermediary between callers and units in the field to ensure that needed services and products are delivered
Develop delivery or driving routes using mapping software along with weather and traffic information
Assuage the distress of customers or members of the public during conflicts or crises
Maintain up-to-date call logs or dispatching software to track ingoing and outgoing information
Responsibilities
Liaise with major contracted customers
Oversee vehicle scheduling and routes, dispatch vehicles, and provide timely information to drivers
Report all scheduling and driver complaints to the appropriate location manager
Provide solutions for drop-off and pickup problems
Assist with the supervision of day-to-day operations
Required skills and qualifications
Solid communication and interpersonal skills
High fluency with computers and current software
Ability to remain calm and deliver explicit instructions under pressure
Note: Preference will be given only for male candiate.