We are looking for Head of Global HR Operations and Systems

Location: India (Gurgaon)

Reports to: Global Head of HR

Role overview

We are seeking an experienced Head of HR Operations to lead and continuously improve HR operations across our global organization, supporting approximately 700 employees. Based in India, this individual will have significant responsibility for our India operations while owning key HR processes, platforms, and operational capabilities globally. The ideal candidate combines strong HR operations expertise with a practical, hands-on approach to simplifying processes, using technology and automation effectively, and improving the experience of employees and managers.

This role requires someone who is comfortable working across countries, cultures, and time zones and who can build relationships, influence stakeholders, and drive change in a highly collaborative environment.

Key responsibilities

• Proactively develop and/or evolve core processes across the employee lifecycle, including onboarding, employee changes, perks administration, engagement support, employee relations standards and governance, leave, documentation, offboarding, and associated strategic reporting and analysis

• Oversee, simplify and enhance HR processes and policies, eliminating unnecessary activities,

handoffs, manual work, and administrative complexity while staying compliant with relevant regulations

• Lead/own the configuration, optimization, governance,



and ongoing administration of HR systems, workflows, and related HR infrastructure to ensure operating effectiveness

• Identify and implement opportunities to use HR technology, automation, self-service, analytics, and AI to improve efficiency and employee experience

• Provide strong operational leadership for HR activities in India while ensuring India operations are effectively integrated with global HR processes and practices

• Serve as thought partner with HR leadership, Finance, IT, Legal, and business leaders globally, building alignment and influencing stakeholders to implement improvements that improve scalability, efficiency, and employee experience.

Background and qualifications

• Approximately 12–16 years of progressive HR experience, including significant experience in HR

operations, technology, workflows, self-service, analytics and related areas.

• Significant experience working in global, mid-sized or growth-oriented organizations, ideally with

responsibility for processes, teams, or initiatives spanning multiple countries and regions.

• Strong understanding of HR processes across the employee lifecycle and demonstrated experience simplifying and improving those processes.

• Strong analytical and problem-solving mindset, project management, communication, and change management capabilities, combined with a collaborative, hands-on approach to getting things done.

📌 Director HR Operations (Gurugram)
🏢 MNC Group
📍 Gurugram