Role: Customer Support Executive
Location: Thane, Maharashtra (candidates from Thane or nearby areas preferred)
Experience: 6 months – 5 years
Salary: ₹3 LPA – ₹4 LPA
Employment Type: Full-time, rotational shifts
About the Role
Are you the person friends call when they need a problem sorted? We're looking for Customer Support Executives who enjoy talking to people, think on their feet, and get a customer's issue resolved on the first call. You'll be the voice of our brand and the first point of contact for our customers.
What You'll Do
- Handle inbound and outbound customer calls professionally and with empathy
- Answer customer queries, resolve issues, and escalate when needed
- Log every interaction, ticket and follow-up accurately in the CRM
- Follow up so each issue is closed and the customer is satisfied
- Work with internal teams to resolve customer concerns quickly
- Meet quality, call-handling and resolution targets
Requirements
- 6 months to 5 years of experience in a calling, voice or back-end support role
- Transparent,
confident communication in English and Hindi
- Proficiency in English, Hindi and Marathi is a strong advantage. We have a dedicated opening for a trilingual candidate.
- Basic computer skills: MS Office (Excel, Word, Outlook) and any CRM tool
- Willingness to work rotational shifts, including Sundays and public and national holidays
- Patience, a customer-first attitude, and a problem-solving mindset
Benefits
- Competitive salary of ₹3–4 LPA
- Work close to home if you're from Thane or nearby
- Structured training and a supportive team
- A clear growth path in customer experience
How to Apply: Click Apply, or share your resume with the subject line "Customer Support – Thane".
Requirements
Handle inbound and outbound customer calls professionally and with empathy Answer customer queries, resolve issues, and escalate when needed Log every interaction, ticket and follow-up accurately in the CRM Follow up so each issue is closed and the customer is satisfied
📌 Your voice. Their solution. Our team, Thane | Customer Support Executive (India)
🏢 N Human Resources & Management Systems
📍 India
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