Description du poste

· Responsible for the supervision and oversight of a team and / or of workflow and functions.

· Responsible for operations and transaction processing, with prompt & decisive resolution over exceptions encountered

· Assist the Department Head to ensure that regulatory, banks policies, guidelines, control and compliance requirements are strictly adhered to.

· Review new products and requirements with Banks business and/or support units and setup procedures to operationalize such service delivery to customers. Provide trade technical advice to BSGs, Relationship Managers and customers (very rarely) when needed.

· Measurement and adherence to KPIs & SLAs across all desks.

· Keeping errors and operational risks under control

· Managing crisis without operational loss.





· Drive continuous improvement and efficiency-gain projects by championing automation, streamlining manual workflows, and leading operational change initiatives.

· Deep dive in process and review/authorizing high value and complex transactions.

· People Management Recruitment, career development, technical upskilling and managing attrition

· Ensure timely review & renewal that all process notes, flowcharts, checklist etc. that is referred to by the team and annual review as applicable

· Support H.O.D. in Audit related activities and ensure Process Hygiene to have NIL findings.

· Adaptable to working hours, as per Organisations requirements.

📌 Section Head - Trade Finance Operations (India/Gulf)- CASPL
🏢 Crédit Agricole CIB
📍 India