Job Description
About EIL Global
We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data center technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for onsite support services in and around to assist our clients.
Job Description:
OEM coordination and Break/Fix hardware repair
IMAC (install, move, add, change) activities for end-user devices and Video conferencing devices
Smart-Hands support where resolutions cannot be made remotely
Infrastructure hands and feet support in key locations
Back-up tape rotation and POC for off-site pick up
Driver testing for PC laptop/desktops
Workstation patching remediation
Resources will prioritize responding to and resolving SLA-based assignments over other duties
Work on tickets assigned through the PC ITSM Toolset. Technicians will manage the problem to resolution, according to the priority level assigned to the ticket and perform repairs, upgrades, and restores to the workstation as defined in SLAs.
Providing Installation support for new Desktops & Laptops which shall include OS Installation, Power On Test, verification of Hardware configuration, OS configuration, configuring the old Lotus Notes mail client, configuring Outlook, configuring the MS Office Applications (as per provided standards), configuring the printers.
Cable patching of LAN, WAN, Desktops, Laptops, Printers at the in-scope locations. Manage user permission to File share, backup management and patches management for servers hosted at Gurgaon, and Jhajjar.
Users account creation and basic management via Active Directory, MS TEAMS and Exchange
Providing support (including Installation support) for OS, MS Office, and MS Outlook Client, AVD Client Suite etc.
Providing configuration and fine-tuning support for OS – Windows 10 & above
Striving towards first call resolution & escalating unresolved problems as per the Escalation processes, through the Service Desk, keeping all relevant personnel in the communication loop.
Diagnosing, verifying, recording, and reporting downtime and providing immediate notification for all incidents
Emergency recovery maintenance for Desktops and Laptops




Configuring the printers and resolving printing problems of the users
Providing support for audio & video conferencing set up, connecting Desktops/Laptops to LCD projectors & other collaboration tools (in scope for locations with onsite support only)
Providing support for patch up gradation on Desktops and Laptops.
Diagnosing & troubleshooting virus problems that can be fixed using anti-virus tool on the Desktops and Laptops.
Providing first contact remote support for all calls initially.
Providing configuration setup & troubleshooting support for iOS & Android devices via approved MDM solution.
Providing initial diagnosis support for AVD, like checking connection type, client version, network latency, basic troubleshooting and escalation of unresolved issues to respective support team
Providing support for LCD projectors, setting up and tuning them with systems
Managing Endpoint systems backup via backup tool
Building knowledge database for Infra team to support more effectively.
Mode: Dispatch - Casual Basis
Duration: Long term project - Minimum 6 months to 1 Year and it may extend depending on the status of the project
Role: L1 DSS (Desk side Support with basic network knowledge) - Desktop Engineer
Experience: 3+ Yrs
Key Notes
EIL Global will conduct an internal technical screening.
Candidates who clear the interview must complete a background verification, including:
Educational verification
Employment verification
Address verification
Criminal background check
Interested candidates are requested to share their CVs to: .
Requirements
3+ years of experience in L1 desk-side support, desktop engineering, or onsite IT support, Desktop, laptop, workstation, printer, and end-user device break/fix troubleshooting and repair, OEM/vendor coordination for hardware repair and replacement, IMAC activities: install, move, add, and change for end-user and video conferencing devices, Smart-hands and infrastructure hands-and-feet support at onsite locations, SLA-based ticket prioritization,



ownership, resolution, and escalation, Experience working with PC ITSM or service desk ticketing tools, Windows 10 and later operating system installation, configuration, fine-tuning, patching, remediation, upgrades, and restores, Installation and configuration of new desktops and laptops, including hardware verification and power-on testing, Microsoft Office application installation and support according to organizational standards, Microsoft Outlook client installation, configuration, and troubleshooting, Basic configuration and support for legacy Lotus Notes mail clients, AVD client suite installation, configuration, initial diagnosis, connectivity checks, version checks, latency checks, troubleshooting, and escalation, Active Directory user account creation and basic account management, Basic administration of Microsoft Teams and Exchange user accounts, File-share permission management, Basic server backup and patch management, Backup management using approved backup tools, including endpoint backup operations, Backup tape rotation and coordination with off-site pickup points of contact, PC and laptop driver testing and validation, LAN, WAN, desktop, laptop, and printer cable patching, Printer installation, configuration, connectivity troubleshooting, and print issue resolution, Audio and video conferencing setup and troubleshooting, LCD projector setup, tuning, and connection to desktops or laptops, Support for collaboration and video conferencing tools, iOS and Android device configuration and troubleshooting through an approved MDM solution, Endpoint patch upgrades and remediation, Antivirus-based diagnosis and remediation of workstation virus issues, Emergency recovery and maintenance for desktops and laptops, First-contact remote support and commitment to first-call resolution, Incident diagnosis, verification, downtime recording, reporting, and immediate notification, Effective troubleshooting, problem management, and escalation through defined processes, Clear technical documentation and maintenance of infrastructure knowledge databases, Basic networking knowledge relevant to desktop and onsite support, Ability to work dispatch/casual onsite assignments for a long-term project, Willingness to complete educational, employment, address, and criminal background verification

📌 Onsite Support Engineer (India)
🏢 Preferable.Ai
📍 India