Job Title: - Quality Analyst (Back -Office) - Shiv am Stock Broking Limited Role Overview:
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About Shiv am Stock Broking Limited: Shiv am Stock Broking Company is an Authorized Regional Business Partner of Mire Asset Sharekhan.
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Position: - Calls & Compliance Auditor Location: -Patna Bihar
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Key Responsibilities:
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Call Monitoring: Listen to recorded
calls and evaluate performance
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Complaint Analysis: Review of how
customer complaints are handled and resolved
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Quality Scoring: Rate interactions
based on predefined criteria (tone, accuracy, resolution, etc.)
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Feedback & Coaching: Provide
feedback to customer service for improvement
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Compliance Checks: Ensure employees follow legal and company guidelines
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Reporting:



Prepare audit reports and
highlight trends or recurring issues
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Requirements

Required Skills:
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Robust attention to detail
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Good communication and listening
skills
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Analytical thinking
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Knowledge of QA (Quality Assurance)
processes
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Familiarity with CRM or call -center
tools
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Educational Qualification:
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Minimum: - Graduate or above>

Experience: - More than 1 year of experience in a similar role
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Benefits

Salary Package & Other Benefits: -
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Pay: ₹15,000.00 - ₹20,000.00 per Month +PF+ESIC
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📌 Quality Analyst (India)
🏢 Shivam Stock Broking
📍 India