General Manager – OOR Cabs

Company Name: OOR Cabs Pvt. Ltd.
Job Location: Trichy, Tamil Nadu
Job Type: Full-Time | On-site
Salary: ₹40,000 – ₹50,000 per month
Experience: Minimum 8 Years
Education: Any Graduate (MBA preferred)

Job Summary

OOR Cabs is looking for an experienced, responsible and result-oriented General Manager to lead and manage the company's overall business operations.

The candidate will be responsible for managing daily operations, fleet management, driver recruitment, customer service, business development, staff management and financial monitoring. The role requires strong leadership, decision-making and problem-solving skills to ensure smooth business operations and sustainable growth.

The General Manager will report directly to the Directors and oversee all departments, excluding technology development, which will be handled by the dedicated development team.

Key Responsibilities

1. Overall business ownership

- Take full responsibility for the day-to-day running and results of OOR Cabs, except technology development.

- Set monthly targets for rides, revenue, fleet size and customer ratings, and report progress to the Directors.

- Be reachable and responsive 24/7; respond to escalations, breakdowns and emergencies at any hour.

- Handle issues and people calmly and maturely, and make sound decisions under pressure.

2. Staff and people management (until an HR is hired)

- Recruit office, operations and support staff.

- Plan shifts and rosters so the business is covered round the clock.

- Train new staff on processes, customer handling and the app, bot and portal.

- Review staff performance, maintain discipline and resolve internal conflicts.

- Hand over HR functions smoothly once a dedicated HR is appointed.

3. Technology: app, bot and portal

- Know the app, bot and portal thoroughly from the customer, driver and admin side.

- Spot bugs, booking failures, payment or tracking errors and app downtime quickly.

- Report issues to the development team clearly, with screenshots, steps to reproduce and business impact.

- Follow up until issues are fixed, and test fixes before they reach customers and drivers.

- Collect feedback from customers, drivers and staff and suggest feature improvements.

4. Fleet and operations (through the Fleet Manager)

- Supervise the Fleet Manager on driver shifts, recruitment, training, onboarding and vehicle condition.

- Oversee relations with fleet attachment drivers.





- Step in on serious on-road driver–customer issues, accidents and complaints.

- Ensure vehicle documents, permits, insurance and driver verification are always valid.

5. Business development and expansion

- Drive driver recruitment and fleet growth with the Fleet Manager.

- Track competitors in the city: pricing, offers, driver incentives and service quality.

- Build corporate, hotel, hospital and event tie-ups for steady bookings.

- Study new cities, prepare expansion plans, and lead launches once approved by the Directors.

6. Customer experience and growth

- Own customer satisfaction: ratings, complaints, refunds and turnaround time.

- Make sure every complaint is logged, resolved and closed with the customer.

- Grow the customer base through referrals, promotions, local marketing and partnerships.

- Build loyal repeat customers alongside business expansion.

7. Accounts and finance oversight

- Supervise the Accountant, who handles day-to-day entries and full accounting work.

- Review daily collections, driver settlements, commissions, expenses and petty cash.

- Approve petty cash spending; get the Directors' approval for all other spending.

- Share monthly profit, loss and cash-flow summaries with the Directors.

- Ensure GST, invoices and statutory records are maintained on time (with the Accountant).

Reporting and authority

The GM reports to the Directors and leads the Fleet Manager, Accountant and operations staff. The development team works alongside the GM but is not managed by them.

Decision-Making Authority

- Operations Decisions: The General Manager will have full authority to manage and make day-to-day operational decisions until the team and operational processes are fully trained and established.
- Staff Hiring & Shift Management: The General Manager will have full authority over staff recruitment, team management and shift scheduling until a dedicated HR department is appointed.
- Petty Cash Management: The General Manager is authorized to review and directly approve petty cash expenses.




- All Other Business Expenses: The General Manager is responsible for reviewing and recommending other business expenses. Final approval must be obtained from the Directors.
- App, Bot & Portal: The General Manager is responsible for monitoring the customer app, driver app, chatbot and admin portal, reporting technical issues and suggesting improvements. The Technology Development Team will be responsible for investigating and implementing technical fixes.
- Recent City Launches: The General Manager will be responsible for conducting market research, preparing expansion plans and leading new city launches, subject to approval from the Directors.

Key performance indicators

- Rides completed per day and month

- Monthly revenue and cost control

- Active drivers and fleet size

- Average customer rating and complaint resolution time

- Driver retention rate

- Time taken to report and close tech issues

- Progress on new partnerships and city expansion

Candidate profile

Qualifications and experience

- Graduate in any discipline; MBA or business management is an advantage.

- 8+ years of experience in operations or management, with at least 3 years in a team lead or manager role.

- Experience in ride-hailing, taxi, logistics, travel or a tech-based service business is strongly preferred.

- Basic accounts knowledge: cash flow, expenses, settlements, GST basics.

Skills and personal qualities

- Comfortable with apps and online platforms; quick to learn how the technology works.

- Proactive problem-solver who acts before issues grow.

- Mature, calm and fair when handling drivers, customers, staff and partners.

- Strong leadership and team-building skills.

- Good communication in Tamil and English; Hindi is an advantage.

- Working knowledge of Excel or Google Sheets and reporting.

- Knowledge of the local city, roads and transport market.

- Willing to be available round the clock and to travel for expansion.

- Two-wheeler or four-wheeler driving licence preferred.

Compensation

- Salary: ₹40,000 – ₹50,000 per month, based on experience and quality of the candidate.

- Performance incentives linked to KPIs (optional, at the Directors' discretion).

- Mobile and travel allowance as per company policy.

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Work Location: In person

📌 General Manager (India)
🏢 OOR CABS
📍 India