JOB DESCRIPTION Manager – Client Operations & Audit Company: JBR Consulting Experience: 5–8 Years Department: Operations & Client Management 1. Role Overview We are looking for a proactive and result-oriented professional who can independently manage project operations, lead a team, handle client relationships and ensure timely execution of all assigned activities. The individual will be responsible for driving team productivity, managing client and dealer escalations, monitoring audit activities, ensuring reporting discipline and maintaining overall operational efficiency. 2. Key Roles & Responsibilities 1. Team Management - Lead and manage a team of 7–10 members. - Allocate responsibilities, monitor individual performance and ensure timely completion of assigned tasks. - Drive accountability, productivity and discipline within the team. 2. Client Management - Act as the primary point of contact for clients and dealership management. - Manage day-to-day client communication and ensure expectations are met. - Conduct periodic reviews and provide updates on project progress and deliverables. 3. Escalation Management - Handle client and dealer escalations independently. - Investigate issues, coordinate with relevant stakeholders and ensure timely resolution. - Proactively identify critical matters and escalate them to senior management. 4. Audit & Process Monitoring - Supervise internal audit activities across automobile dealership sales and service operations. - Ensure adherence to defined processes, policies and compliance requirements. - Review audit findings, identify deviations and ensure appropriate corrective actions. 5. Reporting & MIS - Ensure timely and accurate preparation of daily,



weekly and monthly reports. - Review MIS, dashboards, audit summaries and management presentations. - Analyse data to identify gaps, trends and areas requiring management attention. 6. Task & Project Management - Monitor project deliverables, track pending activities and follow up with team members. - Ensure all assignments are completed within agreed timelines. - Identify operational bottlenecks and implement improvements to enhance efficiency. 3. Desired Skills & Qualifications - Graduate in Commerce, Management or a relevant discipline. MBA will be an added advantage. - 5–8 years of experience in operations management, internal audit, consulting or client management. - Prior experience in team management and client-facing roles. - Knowledge of automobile dealership operations, particularly sales and service processes, will be an added advantage. - Strong command of MS Excel, including Pivot Tables, VLOOKUP/XLOOKUP and data analysis. - Good PowerPoint skills for preparing management presentations. - Excellent communication, leadership, analytical and problem-solving abilities. - Ability to independently manage multiple responsibilities and deliver within strict timelines. 4. Key Expectations The ideal candidate should be a robust executor with excellent ownership capabilities, someone who can manage people, clients and processes independently. We are looking for an individual who can take responsibility for overall project execution, drive accountability within the team and ensure that every commitment made to the client is delivered on time.

Pay: ₹30,000.00 - ₹65,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: On the road

📌 Manager Client Operation and Audit (Kolkata)
🏢 JBR Consulting
📍 Kolkata