We are looking for a responsible and organized Telecaller cum Back Office Executive to support our sales and administrative operations at our Siliguri office.

The selected candidate will be responsible for customer communication, lead follow-ups, data management, documentation, and day-to-day office coordination.

Key Responsibilities:-

1. Telecalling and Customer Support

- Make outbound calls to prospective customers and business clients to introduce the company's products and services.
- Handle incoming customer calls and respond to basic product and service inquiries.
- Follow up with prospective clients regarding quotations, proposals, and business inquiries.
- Maintain regular communication with existing and potential customers.
- Identify customer requirements and forward relevant inquiries to the sales and technical teams.

2. Back Office and Administrative Operations

- Maintain daily call records, customer databases, and lead information using MS Excel or company CRM software.
- Prepare routine quotations, business correspondence, and official emails.
- Assist the sales team with documentation, proposal preparation, and follow-up activities.
- Coordinate with customers, vendors, and site personnel for routine business requirements.
- Prepare daily and weekly activity reports and assist in maintaining MIS records.




- Handle filing, data entry, record management, and other general office administration tasks.

Eligibility Criteria

- Educational Qualification: Minimum Higher Secondary (10+2) pass. Graduates from any discipline will be preferred.
- Experience: 2–5 years in telecalling, customer support, data entry, or back-office administration.
- Language Skills: Good communication skills in Bengali,Nepali,Hindi, and English.
- Computer Knowledge: Basic working knowledge of MS Excel, MS Word, email, and internet applications.
- Location: Candidates residing in Siliguri or nearby areas with the ability to commute to the office.
- Communication: Positive verbal communication, listening, and interpersonal skills.
- Work Approach: Organized, punctual, detail-oriented, and willing to handle multiple administrative responsibilities.

Preferred Skills

- Previous experience in telecalling or customer relationship management.
- Familiarity with lead tracking and customer follow-up.
- Basic understanding of sales coordination and office administration.
- Ability to maintain accurate records and prepare reports.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Paid time off
- Provident Fund

Work Location: In person

📌 Telecaller cum Back Office Executive (Siliguri)
🏢 Bharat Engineering And Services Private
📍 Siliguri