Operations Manager – Amusement Park (Immediate Joiner Preferred)Job Details

- Job Title: Operations Manager – Amusement Park
- Company: Worlds of Wonder (WOW)
- Job Location: Sector 38A, Noida, Uttar Pradesh 201303.
- Experience: 5–10 Years
- Salary: ₹6,00,000 – ₹8,00,000 per annum (CTC)
- Job Type: Full-Time, Permanent
- Education: Bachelor's Degree Preferred
- Department: Park Operations
- Joining Preference: Immediate Joiners Preferred
- Work Schedule: Rotational Shifts, including Weekends and Public Holidays

Job Overview

Worlds of Wonder (WOW) is looking for an experienced and result-oriented Operations Manager to manage the overall operations of its Amusement Park in Noida.

The ideal candidate should have strong experience in amusement park operations, ride management, safety compliance, manpower planning, guest experience and operational management.

The candidate will be responsible for ensuring smooth daily operations, maintaining safety standards, managing operational teams, improving guest satisfaction and achieving business performance targets.

Candidates with prior experience in Amusement Parks, Theme Parks, Water Parks, Resorts or Large Hospitality Operations will be preferred.

Key Responsibilities

1. Park Operations Management

- Manage day-to-day amusement park operations.
- Ensure smooth functioning of all rides and attractions.
- Monitor daily operational readiness and ride availability.
- Coordinate with technical, housekeeping, security, ticketing and guest relations departments.
- Ensure proper manpower deployment across operational areas.

2. Ride Operations and Safety Management

- Ensure all rides operate according to manufacturer guidelines and approved safety procedures.
- Monitor daily ride inspections and operational checklists.
- Coordinate with technical teams for preventive maintenance and breakdown management.
- Ensure ride operators follow SOPs and safety protocols.
- Monitor emergency preparedness and incident reporting.

3. Guest Experience Management

- Ensure excellent guest service and customer satisfaction.
- Handle guest complaints and ensure timely resolution.
- Monitor queue management and crowd control.




- Maintain cleanliness, hygiene and guest facilities.
- Improve the overall visitor experience.

4. Manpower and Team Management

- Lead and supervise large operational teams.
- Prepare duty rosters, shift schedules and manpower deployment plans.
- Conduct regular staff briefings and training sessions.
- Monitor employee performance, discipline and productivity.
- Maintain teamwork and accountability across departments.

5. Revenue and Cost Management

- Coordinate with Sales and Marketing teams to improve park footfall.
- Monitor daily and monthly operational revenue targets.
- Identify opportunities to increase revenue through events, packages and guest services.
- Monitor ticketing operations and attendance reports.
- Control operational expenses and optimise resource utilisation.

6. Facility, Housekeeping and Security Management

- Ensure cleanliness and maintenance of all guest-facing areas.
- Monitor washrooms, pathways, gardens and common facilities.
- Coordinate with maintenance teams for timely resolution of issues.
- Ensure effective security arrangements and emergency preparedness.
- Maintain proper hygiene and waste management standards.

7. MIS and Reporting

- Prepare daily, weekly and monthly operational reports.
- Monitor park footfall, ride uptime, guest complaints and operational expenses.
- Maintain SOPs, operational checklists and compliance documentation.
- Conduct regular operational audits.
- Submit performance reports and improvement plans to senior management.

Eligibility Criteria

- Bachelor's degree in any discipline preferred.
- 5–10 years of relevant experience in Amusement Parks, Theme Parks, Water Parks, Resorts or Hospitality Operations.
- Minimum 3 years of experience in a supervisory or managerial position preferred.




- Proven experience in managing large teams and multiple operational departments.
- Strong understanding of ride operations, safety procedures and guest management.
- Knowledge of operational budgeting, cost control and MIS reporting.

Required Skills

- Leadership and team management.
- Amusement park and ride operations.
- Guest experience and customer relationship management.
- Safety and risk management.
- Manpower planning and resource allocation.
- Problem-solving and decision-making.
- Revenue generation and cost optimisation.
- Communication and interpersonal skills.
- MS Excel and MIS reporting.

Key Performance Indicators (KPIs)

- Daily park operational readiness.
- Ride availability and operational uptime.
- Guest satisfaction and complaint resolution.
- Safety compliance and reduction of operational incidents.
- Manpower productivity and team discipline.
- Revenue achievement and operational cost control.
- Housekeeping and facility maintenance standards.
- Staff training and operational efficiency.

Additional Requirements

- Must be comfortable working in rotational shifts.
- Availability to work on weekends and public holidays.
- Ability to manage high-footfall days and emergency situations.
- Strong ownership, accountability and hands-on approach.
- Immediate joiners will be given preference.

Salary and Benefits

- Annual CTC: ₹6 LPA – ₹8 LPA.
- Full-time permanent employment.
- Chance to work with a leading amusement and entertainment destination.

How to Apply

Interested candidates who meet the above criteria can share their updated resumes at:

Email: [email protected]

Subject Line: Application – Operations Manager – Amusement Park

Work Location: Worlds of Wonder (WOW), Sector 38A, Noida, Uttar Pradesh 201303.

Immediate Joiners Preferred.

Join Worlds of Wonder (WOW) and become a part of a team creating memorable experiences through safe and exciting entertainment!

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

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