Job Description – Recovery Executive

Department: Operations – Collections / Recovery Role: Recovery Executive Industry: BPO / Customer Service Experience: Freshers and Experienced Candidates Process: Domestic / International Collections

Job Summary

We are looking for motivated and target-oriented Recovery Executives to manage customer interactions related to overdue payments and outstanding dues. The candidate will be responsible for making outbound calls, handling inbound customer queries, negotiating repayment plans, and ensuring timely collections while maintaining professional communication and customer satisfaction.

Key Responsibilities

- Make outbound calls to customers regarding overdue payments and outstanding dues.
- Handle inbound calls and resolve customer queries related to pending payments.
- Negotiate repayment plans and encourage customers to clear their outstanding balances.
- Follow up with customers on Promise to Pay (PTP) commitments.
- Maintain accurate call records, payment commitments, and customer remarks in CRM systems.
- Achieve daily calling targets and monthly collection targets.
- Handle customer objections, rejections, and difficult conversations professionally.
- Escalate complex or sensitive customer cases to the team leader.




- Maintain call quality standards and follow company policies and compliance guidelines.

Required Skills & Qualifications

- Average spoken English communication skills (Versant Level 2–3 equivalent).
- Valuable negotiation, convincing, and persuasion skills.
- Ability to handle difficult customers and rejection calmly.
- Basic computer knowledge, including MS Excel and CRM tools.
- Good listening and problem-solving abilities.
- Positive attitude with a willingness to work in a target-driven environment.
- Ability to manage customer conversations confidently.

Preferred Candidate Profile

- Freshers and experienced candidates can apply.
- Candidates with experience in collections, recovery, telecalling, or customer service will have an added advantage.
- Must be comfortable making outbound calls.
- Should be self-motivated, disciplined, and target-oriented.

Key Performance Indicators (KPIs)

- Daily call productivity.
- Monthly collection and recovery targets.
- Promise to Pay (PTP) conversion rate.
- Follow-up effectiveness.
- Call quality and process compliance.

Pay: ₹200,000.00 - ₹400,000.00 per year

Work Location: In person

📌 Recovery Associate (Indore)
🏢 Hirevoo
📍 Indore