Company: Thrive Digital Marketing Agency
Department: Operations & Management
Job Type: Full-Time
Location: Kochi, Kerala
Experience: 3–5+ Years (Preferred)

Job Overview

Thrive Digital Marketing Agency is looking for an experienced and result-oriented Operations Manager to oversee daily business operations, manage internal teams, streamline workflows, and ensure the timely delivery of client projects.

The ideal candidate should have strong leadership, organizational, and decision-making skills, with the ability to coordinate multiple departments, monitor team performance, improve operational efficiency, and ensure smooth business operations.

Key Responsibilities

1. Operations Management

- Oversee and manage the company's day-to-day operations.
- Develop, implement, and improve operational processes and SOPs.
- Ensure smooth coordination between all departments.
- Monitor daily activities and ensure tasks are completed within deadlines.
- Identify operational challenges and implement effective solutions.
- Ensure company policies, procedures, and standards are followed.

2. Team & Department Management

- Manage and coordinate department heads, team leaders, and employees.
- Assign responsibilities and monitor task completion.
- Track individual and departmental performance.
- Conduct regular team meetings and operational reviews.
- Identify performance gaps and take necessary corrective actions.
- Support recruitment, onboarding, training, and employee development in coordination with HR.

3. Project & Client Management

- Oversee project execution and ensure timely client deliverables.
- Monitor project progress across departments, including Social Media,



Performance Marketing, SEO, Web Development, Graphic Design, and Video Production.
- Coordinate with project managers and department heads to resolve workflow issues.
- Ensure client requirements and project timelines are properly communicated.
- Monitor client satisfaction and address operational concerns.
- Ensure effective resource allocation across client projects.

4. Performance Monitoring & Reporting

- Establish operational targets and monitor departmental KPIs.
- Review productivity, project completion rates, and team performance.
- Prepare and present regular operational reports to management.
- Monitor workflow efficiency and identify areas for improvement.
- Ensure accountability and transparency across departments.

5. Business & Resource Management

- Optimize the utilization of employees, resources, and company assets.
- Monitor operational costs and support budget management.
- Identify opportunities to improve productivity and reduce unnecessary expenses.
- Coordinate with management on business planning and operational strategies.
- Support the implementation of new systems and tools to improve efficiency.

Required Skills & Qualifications

- Bachelor's degree in Business Administration, Management, or a related field.
- 3–5+ years of experience in operations,



business management, or a similar leadership role.
- Experience managing teams and coordinating multiple departments.
- Solid leadership, communication, and decision-making abilities.
- Excellent organizational and problem-solving skills.
- Ability to manage multiple projects and priorities simultaneously.
- Knowledge of project management tools, reporting systems, and operational workflows.
- Proficiency in MS Office, Excel, and Google Workspace.
- Ability to work under pressure and meet business objectives.

Preferred Experience

- Previous experience in a digital marketing agency or IT company.
- Understanding of digital marketing and creative production workflows.
- Experience managing cross-functional teams.
- Knowledge of project management systems and performance tracking.
- Experience developing SOPs and improving organizational processes.

Key Performance Indicators (KPIs)

- Overall operational efficiency and productivity.
- Timely completion of client projects and deliverables.
- Departmental performance and employee productivity.
- Effective resource allocation and cost management.
- Reduction in operational delays and workflow issues.
- Client satisfaction and service delivery quality.
- Achievement of organizational targets and business objectives.

Ideal Candidate

We are looking for a proactive leader who can take ownership of business operations, manage people effectively, establish accountability, and ensure that every department works towards the company's overall goals.

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Operation Manager (India)
🏢 Thrive Marketings
📍 India