- Welcome guests warmly and ensure excellent customer service.
- Explain and recommend candies, gummies, chocolates, cakes, cookies and other products.
- Encourage product sampling, upselling and cross-selling.
- Handle guest queries, feedback and complaints professionally.
- Maintain product presentation, store ambience and service standards.
- Coordinate with the billing and operations teams.
- Encourage Google reviews and repeat customer visits.
- Follow grooming, hygiene and food safety standards.
Required Skills
- Good communication and interpersonal skills.
- Pleasant personality and customer-friendly attitude.
- Experience in hospitality, retail or customer service preferred.
- Basic computer and billing knowledge.
- Ability to work in shifts, including weekends.
Key Expectations
- Customer satisfaction and positive guest engagement.
- Contribution towards daily sales targets.
- Professional grooming and discipline.
- Ownership of guest experience.
Our Philosophy: Every guest is special. Every interaction creates an experience.