Key Responsibilities

1. Customer Relationship Management

- Maintain positive relationships with existing and prospective customers.
- Handle customer inquiries through calls, emails, WhatsApp, and walk-ins.
- Ensure a high level of customer satisfaction.

2. Sales Coordination

- Follow up with customers regarding vehicle inquiries and bookings.
- Coordinate with the sales team for test drives and vehicle deliveries.
- Collect customer feedback after vehicle delivery.

3. Service Follow-up

- Contact customers for scheduled vehicle servicing.
- Send service reminders and maintenance notifications.
- Coordinate with the service department to resolve customer concerns.

4. Customer Complaint Management

- Handle customer complaints and provide timely solutions.
- Coordinate with sales, service, and spare parts departments.
- Escalate unresolved issues to the CRM Manager.

5. Data Management & Reporting

- Maintain customer databases and CRM software.




- Update customer details, call records, and follow-up status.
- Prepare daily, weekly, and monthly CRM reports.
- Track customer satisfaction and retention.

6. Customer Retention

- Conduct customer satisfaction surveys.
- Follow up with lost customers and inactive customers.
- Inform customers about offers, current vehicle launches, and service campaigns.

Required Skills

- Good communication and interpersonal skills.
- Customer handling and problem-solving abilities.
- Basic knowledge of automobile sales and service processes.
- Knowledge of MS Excel, Word, and CRM software.
- Ability to coordinate with multiple departments.
- Strong follow-up and time-management skills.

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 CRM Automobile (India)
🏢 sri vaishnaoi automobiles India
📍 India