We are looking for a confident, enthusiastic, and result-oriented Telecalling Executive to handle outbound and inbound calls, interact with prospective and existing customers, generate business leads, and follow up on enquiries.

The ideal candidate should have excellent verbal communication skills, a pleasant telephone manner, and the ability to engage customers professionally. The candidate should be comfortable making regular calls, explaining the company's products or services, understanding customer requirements, and converting potential enquiries into business opportunities.

Key Roles & Responsibilities1. Outbound & Inbound Calling

- Make outbound calls to prospective customers from the company's database.
- Handle incoming enquiries and provide relevant information to customers.
- Introduce the company, its products, and services to potential clients.
- Understand customer requirements and communicate suitable solutions.
- Maintain a professional and positive approach during all customer interactions.

2. Lead Generation & Business Development

- Identify potential customers and generate qualified business leads.
- Contact prospective clients through telephone calls.
- Explain product/service features, benefits, pricing, and other relevant details.
- Identify customer interest and potential business opportunities.
- Schedule appointments and arrange meetings for the sales team wherever required.
- Work towards achieving assigned calling and lead-generation targets.

3. Customer Follow-ups & Relationship Management

- Follow up regularly with prospective customers and existing enquiries.
- Maintain communication with interested customers until the enquiry reaches its next stage.
- Respond to customer questions and resolve basic queries.
- Maintain good relationships with customers through timely and professional communication.




- Ensure no potential business enquiry is left unattended.

4. Database & MIS Management

- Maintain and update customer databases, lead records, and calling information.
- Record all calls, customer feedback, responses, and follow-up requirements.
- Update lead status and maintain proper calling reports.
- Prepare daily, weekly, and monthly calling and lead-generation reports.
- Ensure accurate documentation of customer interactions in Excel or CRM software.

5. Coordination & Reporting

- Coordinate with the sales and business development teams for lead conversion.
- Share qualified leads and customer requirements with the concerned team members.
- Provide regular updates to the reporting manager regarding calling performance.
- Escalate important customer concerns and business opportunities to management.
- Follow the company's calling scripts, communication guidelines, and standard operating procedures.

Required Qualifications & Skills

- Minimum qualification: 12th Pass / Graduate in any discipline.
- 1–3 years of experience in telecalling, telesales, customer service, or lead generation will be preferred.
- Excellent verbal communication skills.
- Fluency in English and Hindi is preferred; knowledge of additional regional languages will be an advantage.
- Clear pronunciation and a pleasant telephone manner.
- Basic knowledge of MS Excel, Word, and email communication.




- Ability to handle a high volume of calls efficiently.
- Good convincing, negotiation, and interpersonal skills.
- Ability to maintain customer databases and calling records.
- Target-oriented approach with a focus on generating results.

Desired Personal Attributes

- Confident and persuasive communication style.
- Positive attitude and willingness to learn.
- Patient and qualified while dealing with customers.
- Self-motivated and disciplined.
- Ability to handle rejection and maintain consistency.
- Good listening and problem-solving skills.
- Strong follow-up and time-management abilities.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

- Number of outbound calls made per day.
- Number of qualified leads generated.
- Number of customer enquiries successfully handled.
- Follow-up efficiency and lead conversion ratio.
- Number of appointments or meetings scheduled.
- Accuracy of customer database and calling records.
- Quality of customer communication and interaction.
- Achievement of assigned monthly targets.

Overall Role Expectation

The Telecalling Executive will be responsible for creating and maintaining regular communication with prospective and existing customers, generating business enquiries, ensuring timely follow-ups, and supporting the company's sales and business development activities.

The candidate must be confident on calls, proactive in following up with customers, disciplined in maintaining records, and focused on achieving assigned targets.

The expectation is to hire someone who can actively generate business opportunities through effective communication and consistent follow-ups, rather than simply making routine telephone calls.

Pay: ₹8,700.00 - ₹32,000.00 per month

Work Location: In person

📌 Tele Caller Executive (India)
🏢 Let's Recruit India
📍 India