Key Roles & Responsibilities (KRA)

1. Credit & Documentation

- Verify customer and case-related documents.

- Maintain proper documentation and records for all cases.

- Coordinate with internal teams and relevant stakeholders for pending documents.

- Support case login, processing, and status tracking.

- Ensure proper data entry and document availability in the required system.

2. Operations Management

- Handle day-to-day operational activities and coordination.

- Track pending cases and ensure timely follow-up and closure.

- Coordinate with dealers, customers, and internal teams.

- Maintain operational trackers and update case status regularly.

- Support asset/deployment-related operational activities.

3. MIS & Data Management

- Prepare and maintain daily, weekly, and monthly MIS reports.

- Maintain accurate data in Excel and operational trackers.

- Perform data verification and reconciliation.

- Prepare pending reports, status reports, and management updates.

- Ensure data accuracy and timely reporting.

4. Follow-up & Coordination

- Regular follow-up with internal teams for pending tasks.





- Coordinate for timely completion of assigned activities.

- Escalate critical pendency to the reporting manager.

- Support cross-functional teams whenever required.

Required Skills & Qualifications

- Graduate in any discipline.

- 0–2 years of experience in Operations, Credit, MIS, Finance Operations, or similar roles preferred.

- Valuable knowledge of MS Excel (VLOOKUP/XLOOKUP, Pivot Tables, basic formulas preferred).

- Good communication and coordination skills.

- Strong follow-up and task management ability.

- Attention to detail and ability to work with data.

- Candidates from Gurugram or nearby locations will be preferred.

Key Performance Indicators (KPIs)

- Timely completion of assigned tasks.

- Accuracy of data and MIS reports.

- Timely closure of pending cases.

- Documentation accuracy and completeness.

- Effective follow-up and coordination.

- Adherence to defined TAT and process requirements.

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Operations Executive (Gurugram)
🏢 Urja Mobility
📍 Gurugram